EPRO TELECOM Successfully Deploys WISE-xb Multimedia Contact Centre System for a Leading Insurance Company in Hong Kong

A large-scale, leading insurance company has selected Epro's WISE-xb Multimedia Contact Centre System as its key customer services initiative to strengthen their call centre. This company has been enjoying significant growth in business in recent years, in order to sustain and improve customer services for existing and new clients, they decided to look for a call centre system with proven track record to cope with rapid business development.

WISE-xb multi-media contact centre system containing adequate functions such as real-time monitoring, interactive voice response (IVR) and fax-on-demand etc, is capable to serve client’s needs in increasing the throughput rate for inbound and outbound calls, improving staff productivity and service quality level. The comprehensive WISE-xb system has furnished a well-developed call centre environment for client to extend their business through aggressive telemarketing in the future.