EPRO TELECOM Deploys WISE-xb Multimedia Call center System for a Leading Telecom Service Provider in Shenzhen, PRC

One of the most well-known Telecom service providers in Shenzhen deployed Epro's WISE-xb Multimedia Call center System as its key CRM call center solution. After upgrading their call center with the WISE-xb, our client immediately achieved a 10% increase in inbound call throughput rate.

The system also helps clients to increase agent productivity and call center service quality by adding real-time call monitoring and interactive voice response (IVR) function. IVR system is save agent’s talk time and inbound calls are diverted to suitable agents for better handling. Call monitoring feature is helpful for services quality management. Equipped with WISE-xb, client successfully improves its customer satisfaction in a more cost-effective one.