One of the Largest Distilled Water Suppliers in Hong Kong Acquires IVRS Solution of EPRO TELECOM for Providing High Quality of Customer Services to their Customers

A leading distilled water supplier decided to implement Epro’s IVRS solution to handle 40 lines of inbound calls and support their interactive marketing campaigns.

WISE-IVRS system is selected as it fitted the criteria of providing high value of performance at reasonable price. The capability, reliability and flexibility of the system matched the demanding customer service requirements as client has huge customer base and volume of inbound call. The user-friendliness of IVRS system also allows staff of our client to self-maintain the call flow on Graphical User Interface (GUI) easily.

After the IVRS implementation, our client is able to support around 60 dedicated customer service officers, provide ordering services in 3 languages via the call centre and 24 hours of customer ordering hotline operation.