A Jewellery Retailer in Hong Kong Acquires IVRS solutions of EPRO TELECOM to Expand its Customers Relationship Management Capability

To cope with the increase in business and to meet customer demands in quality services, a leading jewellery retailer decided to implement a cost effective and well proven IVRS solution to handle customer enquiries. After going through a thorough and stringent evaluation process of contact centre solutions in the market, the client acquires the IVRS system offered by Epro based on our product's ease of use, good price performance value, as well as our track record in the industry. Our client is able to provide round-the-clock channel for its customers to access for information and log enquiries after IVR implementation. The system will be a perfect fit to our client's customer oriented marketing strategy, and will further enhance its membership program promotion in the market.