EPRO TELECOM Successfully Deploys WISE-xb IVRS Contact Centre Solution for a Leading Express Service Provider in Hong Kong

A world-class leading provider of express delivery services and logistics supply chain solutions in Hong Kong, has selected Epro's WISE-xb Interactive Voice Response System (IVRS) of Contact Centre Solution as its key customer relationship management initiative to strengthen its customer servicing basis and enhance customer satisfaction. Our client has been enjoying significant growth in business since its establishment in 1978. In order to improve customer services for existing and new clients, it recently cooperated with EPRO TELECOM and selected Epro's WISE-xb contact centre solution, with customer management capabilities to improve efficiency and enhance customer satisfaction on their operation. Epro's WISE-xb IVRS system is able to handle inbound calls that provides the highest quality customer services by explicit and timely IVRS flow for our client. From the perspectives of cost-effectiveness, performance values, capabilities and reliability, WISE-xb IVRS system matches the demanding and high services level in express service industry.