The holding company of Epro Telecom, “ETS Group Limited” (HK.8031), successfully listed on the GEM Board of the Hong Kong Stock Exchange on 9 January 2012

Successfully obtained the ISO 27001 Information Security Management System (ISMS) certification from the Hong Kong Quality Assurance Association (HKQAA)

Successfully obtained the “Person-to-Person Telemarketing Code of Practice Certification” organized by the Hong Kong Call Centre Association (HKCCA)

Relocated one of the contact centres and expanded the total operation area to 43,000 sq. ft.

Successfully passed the annual audit for ISO 9001:2008 Quality Management System

Epro Group celebrate its 20th Anniversary of incorporation

Re-structuring of “Pacificnet Epro Holdings Limited” to be the wholly owned subsidiary of EPRO GROUP and renamed to “Epro Telecom Holdings Limited”

Expanded HK contact centre operation to 850 workstations and over 1000 agents

Expanded HK contact centre operation to 550 workstations and 850 agents

Extended the contact centre up to 400 workstations and 650 agents, keeping it as one of the largest outsourcing call centre operators in Hong Kong

Merged with PacificNet Communications Limited to form "PacificNet Epro Holdings Limited"

Provision of CRM service to Banks and Insurance companies

Launched “WISE-xb Contact Centre Solution”

Extended the call centre up to 350 workstations, becoming one of the largest call centre services provider in Hong Kong

Launched “EPRO2000 Call Centre Solution”

Officially renamed to “Epro Telecom Services Limited”

Obtained Quality Award ISO9001 Certificate

Established sizable call centre business with over 200 workstations

Launched "Epro Treasure Box", providing real time racing and Forex Information

The first paging company provided secretarial services

The first paging company offered 280MHz paging service in Hong Kong

Otained 280MHz Public Radiocommunications Service license

Epro Paging Services Limited established as paging company