Insourcing (also known as ‘secondment’) Services include the process to assign well-trained contact centre agents on site to help clients cope with short-term or long-term contact centre development.

EPRO is able to recruit or deploy with a short lead time, adequate Customer Service Representatives, Telemarketers, Helpdesk Experts, IT Specialists or Insurance Agents to fulfill clients’ requirements in terms of quantity, qualifications, skill-sets as well as service period.

This service is a cost effective alternative particularly suitable to clients who require a large number of seasoned agents and management professionals to meet either long term or seasonal business needs.

Clients can proactively adjust the number of staff regularly or as needed with Epro’s services, the flexibility does not only allow the company to save on operating costs, but also facilitate a more effective utilization of valuable in-house resources.