EPRO TELECOM

With over 850 workstations equipped with advanced WISE-xb Multi-media Contact Centre(CTI) System and full range of communication facilities, EPRO offers superior contact centre environment and infrastructure in various models to accommodate our clients’ operational demand and unique requirements.

EPRO’s operation sites all located in favorable business locations for easy recruitment and ready with decent and comprehensive call centre set- up in terms of equipment and software.

More than just saving our clients’ time and investment on establishing their own infrastructure, EPRO offers incomparable flexibility and head start for our clients in the competitive market, as well as leverage operational expertise of managing the equipment and application our facilities management services

Our Facilities Management Solution includes:

1) Workstations Leasing

Dedicated and enclosed / shared working areas

Isolated and dedicated / Shared network and system facilities

Application Development, Customization and on-going Enhancements

Resources Planning

Data, System and Physical Security Control

24x7 System Monitoring and Maintenance

Daily Administrative Support

Solo / Co-Service Management

2) IVRS Hosting Solution

Inbound registration, lucky draw and information enquiry

Outbound payment reminder

Call flow design

Voice talents for three languages voice recording

IVRS flow customization

24-hour on-going system monitoring

Daily report

3) Contact Centre System Hosting Solution

Clients’ contact centre workstations remotely connected to Epro’s WISE-xb System

Client to make use of WISE-xb System to support the contact service operation at their own contact centres

Epro offers remote support and maintenance of WISE-xb System

To discuss your specific facilities management business needs with us, please call: (852) 2799-0202