Understanding our clients
As an experienced contact centre services provider with decades of history, Epro fully understand every single customer contact counts as an opportunity for more business and better customer experience. Our cumulative knowledge and expertise gained in serving vast array of industries, empower Epro to offer consultative services to clients across any market or industry

Scale of Operation
Employing over 1,000 professionals and agents in Hong Kong situating on 43,000 square feets operation sites in total, our service team is capable to deliver multilingual services for our customers on both sides of the border, including Cantonese, Putonghua and English, and further caters to other Chinese dialects such as Fujian, Chaozhou Shanghainese etc.

Flexible Options
Epro has solid reference in assisting our clients to drive sales, reduce cost and raise customer service performance through our contact centre support. We offer flexible options, advanced technology and customized solutions that fit each client's unique goals, business and budget.

Quality Assurance
Working under the ISO9001 in Hong Kong, we provide not only 24x7 service operations, but also 24x7 continual proactive monitoring for all critical system equipment and network devices to safeguard the integrity of your service and business.

Advanced Technology
The development and use of advanced technologies is our key to guaranteeing an excellent service at all times. Epro builds its strength on experience to develop a seamless solution - WISE-xb Multi-media Contact Centre System . The robust Computer and Telephony Integration (CTI) infrastructure, together with full range of communication facilities, offer a superior contact centre environment support with timely system customization to meet our clients’ unique needs for any outsourcing contact centre services.

Data Security
Epro devotes our greatest effort to safeguard the security of our information and data. To ensure robust security measures in place to protect information and data of us and our clients, Epro implemented the ISO 27001 Information Security Management System (ISMS) to enhance our data security measures, to minimize potential risk in relation to handling confidential information by complying with the international information security management standards.

Epro Telecom has long and rich experience in handling inbound customer and sales hotlines for our clients. We provide professional inbound contact centre service support through multi-media channels including telephone, fax, email and web. Ride on our 24x7 operation, flexible operating modes such as round-the-clock, overflow, office hour and non-office hour service support can be offered to cater for your particular service needs.

We have a large number of highly experienced agents to handle your customers' enquiries in a professional and caring manner, which helps enhance your corporate image and maintain close customer relationship with each of your customer.

Ride on our fully scalable operation and sizable pool of agents, we can swiftly and flexibly deploy our manpower resources to cater for any large or small-scale programs as well as any ad-hoc fluctuation in call traffic to ensure the delivery of a stable service performance to your customers.

Epro Telecom has over a decade old history in managing outbound telemarketing programs in all scales and natures. Our clients range from multinational Fortune 500, blue-chips to local companies and spanning a variety of industries including telecommunications, banking, finance, insurance, broadband ISP, broadcasting media, FMCG conglomerates, etc.