The WISE-xb is an experience-based Contact Centre system, which Epro self-developed based on our decades of expertise in contact centre operation, with the meant to provide dynamic supports in the rapid-changing multimedia environment. WISE-xb is the most feature-rich communication server and network-based system in the market.

It is developed on Dialogic Telephony technology with the incorporation of the Computer Telephony Integration (CTI) and has expanded to include the integration of all kinds of customer contact channels, such as voice, email, web, and fax etc., with computer systems.